Everything you need to prepare for your visit

Patient Information

Find helpful information about visiting Bambi Dental Clinics, using your insurance, making payments, and caring for your smile after treatment.

Book an Appointment Contact Your Branch

Your visit

Preparing for Your Visit

Bring your insurance card or membership details and identification where required.
Tell the dentist about current medications, allergies and relevant medical conditions.
Bring previous dental records, referral letters or X-rays if they are available.
Follow any specific instructions the clinic has already given you.
Contact your chosen branch beforehand to discuss accessibility, communication or additional support needs.
Arrange for children to attend with a parent or guardian.

Please keep your appointment time. Arriving late or missing a visit can delay your care, disrupt other patients’ appointments and may mean your visit has to be rescheduled. If you may be late, call your selected branch as soon as possible.

A clear, informed visit

What to Expect During Your Visit

Arrival and reception. Check in and share the details reception needs for your visit.
Consultation and examination. Explain your concerns and the dentist will assess your oral health.
Findings and options. The dentist will discuss what they find and suitable treatment choices.
Costs and cover. The team will explain estimated costs and any known insurance requirements.
Agreed care and follow-up. Treatment proceeds with your agreement, with follow-up planned where needed.

Investigations and treatment depend on the dentist’s assessment and your agreement. Some care may require another visit; completion at the first visit cannot be promised.

Practical cover information

Insurance & Payment Options

Bring your insurance card, member number and identification where required. Contact your intended branch before travelling to confirm that it accepts your insurer and scheme. An insurer appearing below does not mean every scheme or treatment is covered: benefit limits, exclusions, authorisation and any patient contribution depend on your cover.

AAR

APA

Britam

Case Medicare

CIC

GA Insurance

ICEA

Minet

Prudential

Sanlam

Kanyanya and Kyaliwajjala

AAR, APA, CIC, GA Insurance, ICEA, Minet, Prudential and Sanlam are listed. Kanyanya also lists Case Medicare.

Wakiso Town

AAR, APA, Britam, Case Medicare, CIC, GA Insurance, ICEA, Minet, Prudential and Sanlam are listed.

Check Your Insurance With Our Team

Verified payment methods

MTN MoMo Pay

Airtel Money Pay

Visa

Mastercard

Clear pricing: Prices are the same across all branches. Consultation and examination cost UGX 10,000. All other costs depend on the treatment required following your examination and will be discussed with you.

Plan your visit

Appointments, Walk-ins & Changes

Request an appointment

Use the existing appointment page, call or WhatsApp your selected branch. A website submission is a request—not an immediate confirmation. The selected branch will call you to confirm the appointment date and time.

Walk-ins

Walk-ins are accepted, but patients with appointments are prioritised. Calling before travelling can help you check current availability.

Cancel or reschedule

Contact the branch handling your appointment as early as possible and give the existing appointment details.

Running late

Call that branch promptly. The team will advise whether you can still be seen or need a new time.

Request an Appointment Choose a Branch

Why choose us

Your Comfort & Our Care Commitments

Tell reception or your dentist about anxiety, comfort, communication or other support needs. We will listen and discuss how the team can support your visit.

Patient-Centred Care

Expect respectful care, explanations before agreed treatment and time to ask questions.

Affordability and Accessibility

We discuss estimated costs and insurance requirements so you can make an informed choice.

Innovation and Excellence

Your dentist assesses your needs and explains appropriate options rather than making one-size-fits-all promises.

Community and Trust

We value privacy, clear communication and a welcoming relationship with every patient.

Continuous Growth

We welcome questions and feedback as we continue improving the patient experience.

Support following treatment

Aftercare & Urgent Dental Help

Your treating dentist’s instructions are specific to you and should be followed. The project does not provide approved treatment-specific instructions, so the guidance below does not replace advice from your dentist.

After an extraction

Follow the instructions given by your treating dentist. If anything is unclear or you are concerned, contact the branch that treated you during its displayed opening hours.

After a filling

Follow your dentist’s instructions about care after the procedure. Contact the treating branch if you have a question or unexpected problem.

After root canal treatment

Follow the treatment and follow-up plan your dentist provided. Ask the treating branch for clarification rather than changing that plan yourself.

After scaling and polishing

Follow the personalised oral-care advice you received. Contact the treating branch if you need the instructions explained again.

Need urgent dental help? Call the relevant branch during its opening hours shown below. No approved after-hours service is listed, and this website cannot promise an immediate response.

Helpful answers

Frequently Asked Questions

Do I need an appointment, or can I walk in?

Walk-ins are accepted, but patients with appointments are prioritised. For a planned visit, submit a request or contact your branch and wait for confirmation.

How much does a consultation cost?

Consultation and examination cost UGX 10,000 at every branch. Further costs depend on the treatment required after examination.

Which insurance providers do you accept?

Verified branch-specific lists appear in Insurance & Payments. Confirm your insurer, scheme and intended treatment with your chosen branch before visiting.

What should I bring when using insurance?

Bring your insurance card and member number, plus identification where required.

What happens if my insurance does not cover the full treatment cost?

The team will discuss any patient contribution known before agreed treatment. Limits, exclusions and authorisation depend on your cover.

Do you treat children?

Bambi’s website presents care for the whole family. Please contact your branch about the child’s needs and arrange for a parent or guardian to attend.

I am nervous about dental treatment—how can you help?

Tell reception and your dentist. They can listen to your concerns, explain the proposed care and give you opportunities to ask questions; no painless-treatment promise is made.

Can I continue my treatment at another Bambi branch?

Yes. Your records can be accessed at any Bambi Dental branch. Tell your preferred branch that you are continuing existing treatment so the team can review your records and plan the next visit.

How do I cancel or reschedule an appointment?

Call or WhatsApp the branch handling your appointment as early as possible and provide your appointment details.

Who should I contact if I have a problem after treatment?

Contact the branch that treated you during its displayed opening hours and follow your dentist’s instructions. No after-hours service is listed.

Verified clinic details